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NEC MyCalls Version OverviewMyCalls is a range of call management solutions that are easily expanded and upgraded as a business grows. MyCalls Basic A single user entry-level application that helps provide a real-time snapshot of all calls. Free for the first 12 months. MyCalls Call Manager A more sophisticated version for businesses providing a full complement of call management information. MyCalls Enterprise Enables easy call management and reporting across multiple sites such as main offices and branch offices. MyCalls Desktop An excellent add-on to MyCalls Basic and MyCalls Call Manager, providing the caller with instant Customer Relationship Management (CRM) information such as screen-pops, and much more. MyCalls Call Centre An essential application for any contact centre and specialist call centres. Provides supervisors with full control of extensions and Automatic Call Distributor (ACD) groups from their desktop. MyCalls Call Recorder Equips MyCalls Call Manager and MyCalls Call Centre with full call recording capability. Calls are recorded securely, encrypted and easily accessed. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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