NEC MyCalls - Desktop

NEC MyCalls Desktop

Screen-pop functionality for slicker call control

Effective call handling takes time. If less time is spent collecting the basic information to handle the call, such as accessing a customer record on a financial database or even locating and dialling the number, more time can be spent with the customer or more calls can be handled each day.

That’s where MyCalls Desktop can help, by providing the functionality of full desktop call control with contact screen-popping and a range of additional exciting productivity enhancements to My Calls Call Manager.
The time savings and productivity gains soon add up. Just 15 to 20 seconds per call in a busy organisation could amount to more than 40 hours a month. How much could that be worth to your business?

Time management

MyCalls Desktop provides an astounding range of telephony functions from one easy to use control panel on the computer desktop. In addition to all the familiar telephone functions from dialling to call transfer, the system also makes it quick and easy to use more complex features such as call parking, all at the click of a mouse.

Productivity features like Free Dialling enable users to dial a number in any application, say, a website, simply by clicking on it, which reduces the incidence of misdials. In fact, users can compile their own action views that give rapid access to different system functions including Busy Lamp Field (BLF) views of selected extensions, personal speed dials & call divert functions and opening frequently used documents or applications such as price lists in pdf format.

Screen-pops

MyCalls Desktop works “straight from the box”with the leading CRM databases shown opposite. When users take calls they are presented with information about the caller gathered from their contact management system. From this they can pop (show) the customer’s record from the related application. This significantly reduces call handling times and costs, improves the customer experience and offers productivity gains. What’s more, if calls need to be transferred for additional help, the screen-pop information can be transferred simultaneously, saving time all-round.

KEY BENEFITS

Significant Time Savings - Full call control with real time views of other extension activity (Busy Lamp Field) from the desktop simplifies all telephone functions & saves time on basics like dialling & call transfer.
Speeds Workflow - Callers are identified immediately, with screenpopped access to database records for faster, warmer, more efficient response.
Enhanced Personal Performance - Custom-fit action views are easily tailored to individual needs & data requirements, increasing acceptance and productivity.

KEY FEATURES

Call control - Dial, Answer, Hold, Set Forwards, DND
Advanced call control features - Park, Conference, Barge In, Call-back
Free Dial - Highlight a number & dial it
Simple operator functions - inc. DND other, FWD other (when combined with Call Manager)
Phone book –personal & system-wide contacts
Programmable action buttons - Speed dials, BLF, Launch of applications, Service Codes
Personal call handling statistics
Personal call list - incoming, abandoned, outgoing calls
View & dial calls awaiting return
Hot-desk support
Screen-popping –Search & view contact information in CRM databases
Screen-pop transfer – Contact information accompanies transferred calls

SUPPORTED DATABASES

MS Outlook
Sage Act!
Goldmine
Maximizer
Sage Line 50
SalesForce
Microsoft CRM 4
Custom Script support for bespoke databases Further database compatibility to be announced with future updates.