NEC MyCalls - Basic

NEC MyCalls Basic

Measure it and you can manage it

The basic MyCalls platform is bundled free with new NEC telephone systems for the first 12 months, and provides a wealth of management information - in particular, a ‘real-time’ view of call activity in easy to view screen display and report formats.

MyCalls logs every call made to and from your system, including missed or abandoned calls, which can mean dissatisfied customers and lost sales. A wealth of important information is stored about call activity, for example, source and destination telephone numbers; duration of calls; time of calls; extension activity and caller waiting times.

Display

The visual display can highlight a range of call activity statistics - virtually as they happen. For example, cumulative daily totals of incoming, outgoing or abandoned calls and average time taken to answer calls. The display is easily customised to draw attention to business-critical call information.

Logging

The detailed call log enables MyCalls to provide a limited number of simple reports that help monitor and manage performance. For example, information about peak-time call volumes enables staff levels and trunks to be matched to customer demand.

MyCalls Basic provides valuable information about:

How many calls received
How many calls abandoned
How many calls waiting to be answered
How many calls made
How many staff available to answer calls
Conversation length and more

KEY BENEFITS

Enhance Productivity - Statistical data enables staffing levels to be matched to peak call volumes.
Control Costs - Comprehensive information about call activity helps prioritise remedial action.
Target Productivity Gains - Real-time views of daily call activity and some basic reports highlight profitable areas for investigation.

NEC MyCall Basic